Hot Weather Shipping
Several of our products have a low melting point. If shipped during warm weather, the product may melt. If melting at any time occurs, simply place the product in a cool place and it will harden up. The melting will not affect the quality of the product but may change the consistency, in our Body Sorbets, for example.
Whipping adds tiny air bubbles that increase the size, lighten the density and changes the texture, making the Sorbet light and fluffy. If the product melts, the air bubbles are collapsed, so the volume is decreased. So although the jar was filled with whipped cocoa butter, if the whipped butter melts, there will be less volume in the container. Commercial companies add synthetic stabilizers to creams which helps them stay creamy even with temperature changes. We do not use synthetic stabilizers.
During hot weather we do our best to protect our products from melting. This summer has been unusually hot. We check every product before it is packed for shipping and wrap our delicate products in bubble wrap to add a layer of protection. As a result most products shipped in warm weather arrive without melting.
Please understand that we cannot be responsible for melted products. Since melting is a natural reaction to heat, these products may melt in transit as they sit in a hot mail truck, hot mailbox or hot front porch. If you are not home during the day, we suggest, if possible, that your order be sent to a workplace or address where someone will be available to accept the delivery. No refund or reshipping of an order will be offered in the case of melting.
What To Do If Melting Occurs
While we cannot replace items that have melted in transit, all is not lost. The quality and healing properties of our products are not affected by the melting process. If melting occurs, in any product, place into the refrigerator until it hardens. If one of our Body Sorbets melts, give it a stir before placing in the refrigerator. The melting will not affect the quality of the whipped butter as a great moisturizer, but the whipped consistency will change, making it more concentrated.